Privacy Policy

Aurum Interiors (“Aurum”, “we”, “our”) is committed to protecting the privacy of every client, design partner and visitor to our atelier and digital boutique. This Privacy Policy explains what personal information we collect, how we use it and the rights you hold over your data.

1. Information we collect

We collect information necessary to provide our furniture, bespoke design and concierge services, including:

• Contact details such as name, email address, postal address and telephone number.
• Order, billing and shipping information required to fulfil a purchase or commission.
• Account credentials, wishlist and saved preferences when you create an account.
• Communications with our atelier, design studio or client services team.
• Technical information including device, browser, IP address and pages visited, collected through cookies and similar technologies.

2. How we use your information

Your information is used to:

• Process orders, payments, deliveries and after-sales care, including white-glove logistics.
• Manage bespoke commissions, design consultations and trade accounts.
• Send editorial dispatches and collection previews when you have opted in.
• Improve our boutique, materials library and client experience.
• Comply with our legal, tax and regulatory obligations.

3. Legal bases for processing

We process personal data on the basis of contractual necessity (to fulfil your order), legitimate interests (to operate and improve our business), legal obligation, and consent (for marketing and non-essential cookies). You may withdraw consent at any time.

4. Sharing your information

We share information only with carefully selected partners who help us deliver our services — including payment processors, logistics and white-glove delivery partners, IT providers and professional advisors. Each partner is bound by contractual confidentiality and data-protection obligations. We do not sell your personal data.

5. International transfers

Aurum Interiors operates from Europe and may transfer data internationally where necessary. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses.

6. Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, and resolve disputes. Order records are typically retained for ten years for accounting and warranty purposes.

7. Your rights

Subject to applicable law, you have the right to:

• Access, correct or delete your personal information.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent for marketing or non-essential cookies at any time.
• Lodge a complaint with your local data-protection authority.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage your preferences at any time from the footer of the site.

9. Security

We employ administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls and regular security reviews.

10. Children

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 16.

11. Updates to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the boutique or by email where appropriate.

12. Contact

For privacy enquiries, please write to privacy@auruminteriors.com or contact our client services team via your account.